Shipping
Orders placed through our website, https://evaguillen.se, are processed as soon as possible after the order has been confirmed. If something happens mail me at: eva.guillen@mail.com
Delivery times may vary depending on the destination, availability of the product and the selected shipping method. Any estimated delivery time provided during checkout is an estimate and may be affected by circumstances outside our control.
Shipping costs, when applicable, are displayed at checkout before you complete your purchase.
Once your order has been shipped, you may receive a shipping confirmation by email with available tracking information.
Please make sure that the delivery information provided when placing your order is correct. We cannot be responsible for delays caused by incorrect or incomplete delivery information provided by the customer.
Delayed or Lost Orders
If your order has not arrived within the expected delivery period, please contact us at eva.guillen@mail.com.
We will assist you in investigating the delivery with the relevant shipping provider.
Right of Withdrawal
When purchasing products online as a consumer, you generally have the right to withdraw from your purchase within 14 days without giving a reason.
The withdrawal period normally begins the day after you receive or collect your order.
If you wish to exercise your right of withdrawal, please notify us clearly within the 14-day withdrawal period.
You can contact us at:
Where applicable, you may also use the withdrawal function provided on our website.
Returns
After notifying us that you wish to withdraw from your purchase, the product must be returned without unnecessary delay and in accordance with the return instructions provided to you.
The product should be returned in good condition and, where reasonably possible, in its original packaging.
You may inspect the product in the same way you would normally be able to inspect it in a physical store. If the product has been handled more than necessary to determine its nature, characteristics or function, a deduction may be made from the refund if the value of the product has decreased.
Unless otherwise stated or required by applicable law, the customer is responsible for the direct cost of returning a product when exercising the right of withdrawal.
Please contact us before sending a return so that we can provide the correct return instructions and return address.
Refunds
When a valid withdrawal is made, we will refund payments that are required to be refunded under applicable consumer law.
Refunds will normally be made using the same payment method used for the original purchase unless otherwise agreed.
We may wait to issue the refund until we have received the returned product or you have provided evidence that the product has been sent back, where permitted by applicable law.
Depending on your bank or payment provider, it may take additional time before the refund appears in your account.
Damaged, Incorrect or Defective Products
If you receive a damaged, defective or incorrect product, please contact us as soon as possible at eva.guillen@mail.com.
Please include your order information and, where relevant, photographs showing the issue so that we can assist you.
Claims regarding defective products are handled separately from the statutory right of withdrawal and in accordance with applicable consumer protection law.
Exceptions to the Right of Withdrawal
The statutory right of withdrawal may not apply to certain products or services where an exception is provided by law.
This may include, depending on the circumstances, products that have been made specifically according to the customer’s instructions or are clearly personalised, as well as certain sealed products where the seal has been broken and the product cannot appropriately be returned for health or hygiene reasons.
If an exception applies to a particular product, this will be communicated where required before the purchase is completed.
Uncollected Packages
If a package is not collected and is returned to us, we may charge reasonable costs associated with the return and handling of the shipment where permitted by applicable law.
Not collecting a package does not automatically constitute exercising your right of withdrawal. If you wish to withdraw from your purchase, please notify us clearly.
Contact
If you have any questions regarding shipping, returns, refunds or your right of withdrawal, please contact:
Website: https://evaguillen.se
Email: eva.guillen@mail.com